Voice Solutions

Consulting

Outsourcing

The convergence of voice and data networks has changed today's business world. Businesses look towards EFC Systems for fully integrated communications solutions to achieve total customer satisfaction.

EFC Systems has selected the TeleSynergy TelePCX as the platform to fit your unique communication needs. The TelePCX provides the best initial response to customers, improves employee productivity, and can accommodate your business growth. The TelePCX is your ideal Integrated Communication Server in this IP era! Allowing your business to extend its customer relationship, the TeleSynergy TelePCX Integrated Communications Server boasts:

• Flexible Call Handling
• Powerful PBX and Voice Mail Functions
• Scalability & Easy-Maintenance
• Intuitive, Easy to Use On-Screen User Console
• VoIP Solutions
  • Multi-Location interoffice communications
  • Multi-site communications thru one dial plan
  • IP Telephone solutions
  • Work Anywhere IP Solutions for Telecommuters
• Interactive Voice Response (IVR)
  • Allow callers to retrieve information from your database, enter information into, or both.
  • Intelligent Call Routing
  • Text-to-Speech
  • Fax On Demand (FOD)
• Contact Center Solutions
  • TeleACD - Automated Call Distribution
  • TeleDialer - Outbound Call Module
  • TeleDRS - Digital Call Recording Systems
  • TeleAnalytic - Contact Center Reporting
• Affordable Computer Telephony (CT) Applications
  • TeleConference
  • Virtual Office
  • Web Based Unified Messaging System

Paired with TeleSynergy's innovative products EFC Systems provides dependable information technology solutions with outstanding customer service.